FAQ’s
-
Is Golden Days Northern Beaches an Australian Company?
YES, Golden Days Northern Beaches is an Australian Company started by 3 local women with over 30 years’ experience in the Aged Caring Sector.
-
Are your staff fully Vaccinated against the Covid-19 virus?
YES, all of our support staff are fully vaccinated and have undergone Health NSW Covid educational modules.
-
How much do your services cost?
We offer various services to help you to live your everyday life easier. Please call us
on 0456 730 519 to speak with one of our friendly team members to discuss our fees or to ask for our Fee Schedule to be mailed to you.
-
Can I choose which Northern Beaches Shopping Centre I go to for my shopping service?
YES, of course, the choice is yours.
You might like to shop at the Warringah Mall one time and then another time it may be Warriewood, Stocklands, Glenrose, Pittwater Place etc. We are happy to take you shopping where you CHOOSE.
-
What funding do I need to use Golden Days Northern Beaches Services?
You don’t need to have Government funding to use our services, you can use our services and pay privately, contact our team at Golden Days Northern Beaches for our Fees Schedule.
If you have a Home Care Package you can use funds from your package.
If you are a self-managed NDIS particpant you can use the funds from your plan.
-
Can I use my NDIS funding for services delivered by Golden Days Northern Beaches?
Yes, you can, if you are an NDIS self-managed participant.
-
How can I use my Home Care Package for Services with Golden Days Northern Beaches?
If you are self-managing your Home Care Package, you can use Golden Days Northern Beaches services, we will send you an invoice and you will pay us directly from your package.
If you have a Provider or Agency managing your funds you will need to tell them that you would like to self-manage some services and that you want to choose the services of Golden Days Northern Beaches. Your Provider or Agency can then call us to discuss the services you wish to receive from us and to do the appropriate checks e.g. That our support Workers have a current police check, are suitably qualified and experienced, fully vaccinated, and to check our Insurance’s and ABN.
-
How do I apply for a Home Care Package if I don’t have one?
You can register for a Home Care Package via My Aged Care – simply give them a call on 1800 200 422 or visit their website, www.myagedcare.gov.au for information on the assessment process and eligibility for different types of government-funded aged care.
Wait times for allocation of your Home Care Package can vary depending on the level, this can be lengthy, so we encourage you to not delay registering with my aged care. In the meantime, while you are waiting for your package you can use our services and pay privately. When your Home Care Package is approved you can continue with your services, but your Home Care Package will pay for all or some of the services.
-
How much will I receive and what level package will I receive?
As of November 1st, 2025 the existing Home Care Packages (HCP) program in NSW will be replaced by the Support at Home program, which introduces eight new classification levels with annual funding ranging fro approximately $11,000 to $78,000 to cover services like personal care, social support, domestic assistance, respite care.
Support At Home Program (SAP) (new levels from 1st Nov 2025) The new SAP program replaces 4 levels with 8 tiers of funding designed to more closely match individual needs:
Level 1-2 (Low Need) – Approximately $10,000-$16,000 + per year.
Level 3-4 (Medium Need) - Approximately $20,000-$40,000 + per year.
Level 5-8 (High Need) – Ranging up to $78,0000 + per year.
You should discuss the various Levels with the Aged Care Assessment Team (ACAT) when they come out to assess you. www.myagedcare.gov.au
-
Does Golden Days have bilingual Support Staff available?
Yes. Golden Days has bilingual Support Staff fluent in Italian, French, German, Mandarin and Cantonese.